Shipping/Handling Policy:

We DO detect and prosecute fraudulent orders with the assistance of the FBI. We do not ship to all foreign countries. Many foreign orders are shipped with the assistance of Escrow.Com, and an additional order charge may apply. We will confirm total shipping charges to all foreign customers before accepting payment or shipping. For foreign orders, the shipping company may charge you a brokerage fee, customs fees, taxes levied by your country, or some other form of import fee.

If you place your order by phone, we will provide a tracking number when the item ships if you provide us an email address when ordering. Orders placed via the internet always, receive their tracking number at the email address provided when you register, except for the postal service who does not provide tracking numbers, and some very rare circumstances.

We cannot provide tracking numbers over the phone. Please check your email filters! We have numerous customers who filter out "junk mail" and end up filtering out their shipping notification! If you really need a tracking number, and you are certain you did not get one, please contact us via email. The US postal service does NOT provide tracking numbers.

Free Next day, 2 day, and 3 day shipments may ship via FEDEX, UPS, or USPS. If you qualify for free 3-day, 2-day, or overnight shipping, your item may actually ship via ground if the carrier transit schedule guarantees delivery within the appropriate number of business days. Shipping days are measured from the date shipped, not the date the order is placed. Free shipping applies only to the lower 48 US states (some Talkswitch items also have free shipping to Canada), discounted shipping may be arranged for foreign orders, we will confirm shipping charges with you before shipment.

Please note you may order online, and if in the DFW area, you may also pick up your order, simply select pickup as the shipping method. No shipping charge applies for orders you pick up. We will arrange with you a suitable time and date for your order to be picked up.

Most items ship from Atlanta GA or Dallas, TX. Shipping costs will be charged based on the shipping method chosen, and generally include delivery confirmation / tracking. All items shipped from Power Systems are double-boxed. Please note that the US Postal service does not guarantee priority mail to be delivered in 2-3 days, though they strive for that. Some shipments may require a signature. Your credit card will not be charged until the product is shipped. Items in stock are generally shipped within one day. All items purchased from Power Systems are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We do insure our packages as a service to you and will assist in insurance claims against a carrier.

Sales will be made *only* to persons 21 years of age or older if purchasing via a credit card. By placing this order, you certify under penalty of perjury that you and the recipient are 21 years of age or older. Additionally, in most states, false representations of age is a state crime.

Return Policy:

In the unlikely event that the product is dead on arrival, you may send it back (within 7 days of receipt) for exchange, please email or call us first for instructions on where to ship. An exchange or warranty replacement is not considered a return. A "return" is where you decide you do not want the product and want a refund. There are NO "returns" under any circumstances for Voice recordings, software, Extended Warranties, LCD TVs and monitors, headsets (unless unopened), UPS Systems, or Plasma TVs, leased equipment as the lease agreement applies instead, and monitors, the manufacturer warranty applies, shipping damage will be replaced however if reported within 7 days of receipt. You will pay for the shipping on the return, we pay for ground shipping back to you. If you are not satisified with a product, you may return it (unless it is a no return item) at your expense. There is a 15% handling/restocking fee for all returned products, plus the shipping charges we incurred. For all products that we accept returns for, the product must be received by us within 30 days from the date shipped to you, must be in the original container, must be in original condition, and must be resaleable else additional charges may apply. Refused shipments in many cases results in an additional shipping charge that we pay to the shipping company, we do not refund that to you.

All products are brand new, unused, and have normal manufacturer wear, unless otherwise noted. If the product breaks, you need to deal with the manufacturer per your warranty agreement, or, the extended warranty provider.

Privacy Policy:

Information about our organization and Web site
Modern information and communication technologies play a fundamental role in the activities of an organization like Power Systems. All checkout related functions are secured via 128 bit SSL encryption. Our principal activity is Electronics Sales. Our privacy policy covers Power Systems and its Web site: PowerSystemsDirect.Com. We are based in the USA.

Organization Name: Power Supply Source, Inc.
Address: 3577 Chamblee Tucker Rd
Suite A-104
Atlanta, GA 30341
Controller: Michael Mincey

Providing Visitors with Anonymous Access
You can access our Web site home page and browse our site without disclosing your personal data.

The services and links of our Web site
Our Web site enables our registered visitors to post information to be accessed by others by the product review system, if they so choose. Our Web site may include links to third party Web service providers.

Automatic Collection of Information
We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals. We do not use cookies to store personal data nor do we link non-personal information stored in cookies with personal data about specific individuals.

Data Collection and Purpose Specification
We collect the personal data that you may volunteer while using our services. We do not collect information about our visitors from other sources, such as public records or bodies, or private organizations. We do not collect or use personal data for any purpose other than that indicated here. The purpose of the data we collect is to complete an online sale. This may include credit card information, address(es), name, phone, email address, and other personal data. If we wish to use your personal data for a new purpose, we offer you the means to consent to this new purpose: info@powersystemsdirect.com

Children's Privacy
We do not knowingly collect personal data from children. Our ordering policy specifically prohibits credit card orders from those under 21. We do not take specific steps to protect the privacy of children who disclose their personal data to us, we take the same steps as any other persons data. We do not provide information about our personal data practices in relation to children on our home page, or at those sites on our Web site where we collect personal data.

Disclosure and Visitor Choice
We do not disclose your personal data to our subsidiaries or other organizations without your consent.

Confidentiality / Security
We give you the option of using a secure transmission method to send us the following types of personal data:
primary personal data (such as name and contact details)
identifiers (such as credit card details, Web site password)

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:
unauthorized access
improper use or disclosure
unauthorized modification
unlawful destruction or accidental loss

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data. We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation or in the event of a fraudulent transaction.

Access to the personal data we may hold about you
You can ask us, by sending an email to ( info@powersystemsdirect.com ) whether we are keeping personal data about you. Also, upon request, which you can indicate by sending an email to ( info@powersystemsdirect.com ) we will provide you with a readable copy of the personal data which we keep about you, generally within a week - although we may require proof of your identity . We will provide the information without any charge. We allow you to challenge the data that we hold about you and, where appropriate, you may have the data:
erased
rectified or amended
completed

We reserve the right to refuse to provide our visitors with a copy of their personal data, but will give reasons for our refusal. We do, however, allow you to challenge our decision to refuse to provide you with a copy of your personal data.

 

Business Hours: Monday-Friday 8:30 am - 5:30 pm CST

To contact Panamax US directly, you may call:
Toll Free (800) 472-5555, Phone (415) 499-3900 Fax (415) 472-5540
Panamax Canada: Toll Free (800) 461-5246, Fax (613) 377-1034

Email: sales@powersupplysource.com

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Contact Information:
Power Supply Source, Inc.

3577 Chamblee Tucker Rd
Suite A-104
Atlanta, GA 30341

1-888-350-0793
Local:678-226-4300
Fax: 678-682-9820

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